This page explains how ordering, delivery and returns work at PrimeRising, so you know exactly what to expect before you buy.
In short. We deliver across Nigeria and beyond. Orders above ₦50,000 get free delivery. If something arrives damaged or wrong, tell us within 48 hours and we will put it right.
How ordering works
You can order through the website cart, the order form, or directly on WhatsApp. An order is confirmed only after we reply to confirm the products, the price, the delivery cost and your payment details. Product customers can reach us 24/7 on WhatsApp (07047920264) and by phone (07066279531).
Where we deliver
We deliver to all 36 states and the FCT, and beyond Nigeria on request. For customers outside Nigeria, message us your country. You can also order directly from NeoLife's official online store through Coach Oluwatosin's link.
Delivery cost
- Orders above ₦50,000 within Nigeria get free delivery.
- For smaller orders, the delivery cost depends on your location. We tell you the exact amount before you pay.
- Delivery outside Nigeria is quoted individually for your country and order.
Delivery time
- Lagos, Abuja and other major cities usually take 2 to 3 business days.
- Other states usually take 3 to 5 business days.
- Outside Nigeria, the time depends on the country. We confirm this when we quote you.
Your order is dispatched after payment is confirmed. Delivery times are estimates and can be affected by logistics partners, holidays and weather.
Payment
Bank transfer is the most common way to pay. Payment on delivery is possible in some locations, so please ask us. Always pay only to the account details we give you on WhatsApp, and never to a different number.
Office pick-up
You can collect your order from one of our offices by arrangement. Offices are open Monday to Friday, 10am to 6pm. Message us first so we can confirm your products are ready. See our office locations.
Check your order when it arrives
Please check that the box is intact, the seals are unbroken, the products match your order, and the expiry dates are clear. If anything is wrong, take a photo and message us right away.
Returns and refunds
- Damaged, wrong or faulty items. Tell us within 48 hours of delivery, with photos and your order details. We will replace the item or refund you.
- Unopened, sealed products. You may return these within 7 days of delivery, in their original condition and packaging. Return shipping is paid by the customer unless the return is because of our mistake.
- Opened or used supplements. For hygiene and safety reasons we cannot accept these back, unless they are faulty.
- Refunds. Approved refunds are paid by bank transfer within 3 to 5 business days after we receive and check the item, or after we confirm a damaged or wrong delivery.
To start a return, message us on WhatsApp with your name, order details and photos.
Cancelling an order
You can cancel at no cost before your order is dispatched. Once it has been dispatched, our returns policy above applies.
Health note
Food supplements are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Please speak to your doctor or pharmacist before use, especially if you are pregnant, nursing or taking medication.
Questions about this policy? Contact us on WhatsApp, by phone on 07066279531, or read our Privacy Policy and Terms.